Turkey order terms

Last updated 2 October 2026

1. Who you’re buying from

Turkeys are sold by Romilt Limited, a family company trading as Kilnside Farm. Registered in England and Wales, company no. 01236033. Registered office: Kilnside Farm, Moor Park Lane, Farnham, Surrey GU10 1NS. VAT no. GB 212 9587 56.

Questions about an order: reply to your confirmation email, or email orders@kilnsidefarm.co.uk.

2. Your order

• When you order online, we email you straight away with your order details. That email is also your invoice.
• Nothing is confirmed until we’ve received your payment in full. Our agreement starts when your payment reaches us, and your turkey is reserved from then.
• If payment hasn’t arrived by the date on your invoice, your order will be cancelled and the bird offered to someone else.
• Each order is for one size and cut of turkey (you can order several of the same). For a different size or cut, place a separate order. Notes on an order can’t change what you’ve ordered or what you pay.
• Please check your order confirmation, and tell us straight away if anything is wrong.

3. Prices and payment

• Prices are per bird, for the size you order, and include VAT (turkeys are zero-rated, so there’s no VAT to add).
• Pay the full amount by bank transfer to the account on your invoice, using your order reference, within 7 days of ordering, or by your collection day if that’s sooner. Your invoice shows the exact date. We don’t take card payments online.
• We’ll never change our bank details by email. If you receive a message saying otherwise, call us before paying.

4. Your turkey

• Our turkeys are free-range bronze birds from a family farm that has reared them for over fifty years. Weights are oven-ready weights.
• A crown costs the same as the whole bird it comes from, and comes with that bird’s legs and thighs boxed alongside.
• If something outside our control (for example a problem at the farm, bird flu restrictions or severe weather) means we can’t supply the bird you ordered, we’ll offer you the nearest size we have or a full refund. We won’t be liable for more than the price you paid.

5. Cancelling

• You can cancel for a full refund within 14 days of ordering, and no later than the day before your collection day, whichever comes first. Your invoice shows the exact date. (For example, if you order on 20 December to collect on 23 December, you can cancel until 22 December.)
• To cancel, email orders@kilnsidefarm.co.uk with your order reference. We’ll refund you by bank transfer within 14 days of your cancelling.
• Once you’ve collected your turkey, it can’t be returned, as it’s fresh food. This doesn’t affect your rights if something is wrong with it: please tell us as soon as possible.

6. Collection

• Collect from Kilnside Farm, Moor Park Lane, Farnham GU10 1NS, on the day you chose when ordering, between 9am and 5pm.
• Please bring your order reference.
• If you can’t make your collection day, contact us before it and we’ll do our best to help.

7. Uncollected turkeys

Turkeys are fresh and can’t be stored or resold. If a turkey isn’t collected on the chosen day, and you haven’t arranged another time with us, it will be disposed of and won’t be refunded.

8. Looking after your turkey

Put your turkey in the fridge as soon as you get home, and cook it thoroughly. Full cooking instructions come in the box.

9. The legal bits

• Nothing in these terms affects your legal rights as a consumer.
• We use your details only to handle your order, as explained in our privacy notice.
• These terms are governed by the law of England and Wales.